535 Reviews Found
Confirmed Service Customer
Everything went smoothly from start to finish.
Charles K.
SUMMERFIELD
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
Awesome service center with courteous employees that provided detailed information on instructions and very fast service.
Sidney W.
MCLEANSVILLE
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We hope to be of service to you again in the future. Best wishes, Bill Black Chevrolet Cadillac, INC.
Was this review helpful?
Confirmed Service Customer
I got the car in n serviced in a few hours n was happy with the service.
Robert B.
GREENSBORO
Business Response
It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you again for choosing Bill Black Chevrolet Cadillac, INC. and we hope to see you again.
Was this review helpful?
Confirmed Service Customer
Though service, a bit slow but great customer service.
Douglas N.
SUAMICO
Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Service Customer
Poor service this time--- I had to call three times and kept getting transferred to Jeff's email. This was the third time my car need repairs--- (The service charge is too high, first charge was over $900.00, 2nd time no charge- recall and 3rd time over $700.00, and parts only cost $150.00. I am very disappointed that my car (2016) has needed these type of repairs in such a short time, and as soon as I paid for it. I don't think I will ever purchase another car from Bill Black. Have a fabulous day!
Kim F.
GREENSBORO
Business Response
Hi Kim, we appreciate your honest feedback, as we are always looking for ways to improve. If you would like to discuss your visit further, please feel free to reach out to our service manager, Tim McGee, at tmcgee@billblackauto.com or 336-387-3642.
Was this review helpful?
Confirmed Sales Customer
Russ Cox &Jo Herbin were excellent thanks again
Sammy A.
GREENSBORO
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Was this review helpful?
Business Response
Hello, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
Went in for an oil change, it's always a pleasure, they keep snacks and clean area
Aaron S.
GET
Was this review helpful?
Confirmed Service Customer
The cost was a little more than expected due to my assumption that the estimate I received included tax. Mistake on my part. The service was completed earlier than I was promised!
Mike B.
GREENSBORO
Was this review helpful?
Confirmed Service Customer
When doing the fuel filter change they apparently did not bleed the fuel system well enough. The truck was having problems cranking. Had to go back to have it bleed correctly then it was fine
Donald U.
GREENSBORO
Business Response
Hi there, thank you; we appreciate your feedback! Thank you so much again for your feedback! We hope you have a great day!
Was this review helpful?
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Was this review helpful?
Business Response
Hello, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Bill Black Chevrolet Cadillac, INC.
Was this review helpful?
Confirmed Sales Customer
My experience started with an online inquiry with KBB. Bill call immediately to talk a little more about that. Absolutely NO pressure. Soon we were in dealership with Joe. Super knowledgeable, friendly and helpful. Long story short we are now owners of a 2023 Chevrolet Malibu and are beyond happy with both the customer service AND vehicle. Mahalo (thank you) from Christina & Mark Nelson!
Christina N.
GREENSBORO
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Was this review helpful?
Confirmed Service Customer
Shop diagnostic experience was great, i just have a lack of confidence in the shops ability to charge accurate labor cost. For a thermostat on a 2015 suburban i was quoted for 4.5hrs ($700 in Labor Alone) but when i reached out to other Chevrolet repair shops and from personal knowledge it only takes 1-2hrs to replace this part on my vehicle
David C.
GREENSBORO
