Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (877) 352-6596 to discuss your concerns, as your satisfaction is of utmost importance to us.
Tre and Liz, thank You so very much for the high rating and postive review. We also appreciate you for highlighting our staff. We are looking forward to a long lasting business relationship. It is our pleasure to serve.
During this visit, my service advisor was Brandon who did a terrific job! He greeted me promptly on arrival at the dealership and addressed all of my questions/concerns upon check in. While the work was being performed, Brandon kept me informed about what was being done and what needed to be done in the future. He is always professional and sees that the work is performed correctly the first time out. I never experience bring backs whenever Brandon is my advisor. He continues to deliver excellent customer service, and is a great asset to the Bill Black's team! Thanks for doing another excellent job!
My service advisor Billy O'Connor was terrific! He scheduled my appointment and knew exactly what the issue was with my Tahoe. He had a battery installed to correct the problem and had me checked out in less than 2 hours. He did a great job in explaining the work to be done and seeing that the condition that i was experiencing was corrected. Thank you for another job well done!
Hi Chris, thanks for highlighting some of our staff who helped make this such a great experience. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience!
Kenneth, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership.
Was greeted by service advisor, went over what was scheduled, and was directed to a comfortable waiting area. At one point, the service advisor came and told me about a possible future problem that I should keep an eye on. Service was completed in a couple hours and I was on my way. I have 2 more GM vehicles that I bought from private sellers but Bill Black Chevy/Cadillac is the only dealer I trust to deal with.
My truck was towed in because age is completely stopped. I had called the dealership and let the girl know to note it on the account she said she would because my appointment was Monday anyway. On Monday when I called to get an update the man who answered the phone told me he didn���t know anything about it he didn���t even know my truck was there. Bill black Chevrolet needs to do a better job of keeping up with its towed vehicles especially if they have appointments. The staff there that I dealt with needs better training. The woman who originally answered the phone did not have the greatest attitude, she had an attitude like she just didn���t wanna deal with anyone I asked her to give a message and she just told me she couldn���t leave OK but is there like a way that you can radio him or speaker him or have somebody tell him she did not want to relay my message. And the man who I originally talk to on the phone was completely rude he started yelling at me once I got frustrated and started cursing at him well of course I was not cursing of him I was cursing at the situation that my vehicle was at the shop since Friday and it was in noted in the account and nobody did anything about getting back to me.The way the manager handled the situation was amazing I will give him back the managers name was Tony he help me out completely with everything he���s he found my truck he found my key he took care of the issue with Billie. That���s the kind of support that I need from the block Chevrolet not the mess that I started with in the beginning.
Hi Ana, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly when you have a chance. Thank you, and we look forward to hearing from you.
Hi , thanks for highlighting some of our staff who helped make this such a great experience. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience!
Hi there, we regret to hear that you are displeased with your recent experience with us. Please reach out to us at (877) 352-6596 when you can so we can address this situation directly. Thank you and have a great day.
Hi Gary, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly when you have a chance. Thank you, and we look forward to hearing from you.