I make my appointments in advance and never have to wait, also everything is explained to me before any work is done. All of your associates are polite, professional and very knowledgeable, especially Mr. Tim Isley
Very happy and pleased with the service . Had a bad fuel pump on my 2016 Colorado,,Called the service department ,just by luck I was just leaving but it just stopped running ( 3rd time ) .They had a rool-back pick it up . Next day I called ,they said it would take a day or two, but come get a loaner til we get yours fixed.Picked up the loaner up on Tuesday, called the next day,mine was finished. The short and quick time I was at the service department every one was very friendly and helpful, Thanks again everyone at Bill Black
Thanks for highlighting some of our staff who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Everyone was very nice and answered all my questions. Carol took the time out to find the car and model I was looking for. Debbie (IT person) sat in the cat with me along with Carol and showed my all options in my new Cruze. I would recommend this dealership!
Hi there, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Treated great and tried to fix my seat but didn’t work but they called me and asked if problem was solved and said they would get me back in and try it again and that’s all you can ask. Excellent place to deal with!
My service advisor Tim Isley, took great care of all of my vehicles service needs. Tim greeted me upon arrival and kept me informed during the service visit as to what was going on. After my service visit was complete, he arranged to have my Tahoe washed onsite. Tim and the Bill Black's team always deliver the very best in customer service and quality service during my visits. Having the team at Bill Black's complete my service visits makes the whole experience more enjoyable and less like a chore! Thank you to the entire team for continuing to offer the very best service experience!
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bill Black Chevrolet!
I wouldn’t buy a push mower much less let you service one from your company!!! What a joke y’all run out of your service department, by creating their own laws. Your service manager needs a class on customer service and respect of the customer!
We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par, Chris. Please contact us at (336) 944-6555 to discuss your concerns, as your satisfaction is of utmost importance to us.