I did appointment on line!! When getting there was told I did not have an appt but did not need one!! Was not told I would be there for 3 hrs for an oil change & tire rotation!! Needless to say I was very upset!!
Hi, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (877) 352-6596 when you have a chance. Thank you, and we look forward to hearing from you.
Everything seemed to go well. I wish my vehicle tag was transferred. Now I have to deal with that, and I'm not quite sure how that works. Never done that before. I would like information on the battery recall that occurred with this vehicle. How do I know that the temporary fix was performed? When can I fully charge my vehicle? I was very excited to purchase a vehicle that has 238 miles range, but I can't use it. That doesn't seem like I received a full vehicle to use. Otherwise, I love driving the vehicle, love the technology. Oh, I am 6'-3", and the seat is to short in the back. That is annoying, but tolerable.
Transmission flush was performed quickly and professionally. I was in and out within an hour, and that included washing my car. I am completely satisfied with my experience at Bill Black. They've always done an excellent job.
Service is beyond exceptional. Always exceeds my expectations. They make it easy to drop the vehicle off, service is excellent, and pick the vehicle up. Not many companies around that will take care of you like Bill Black Chevrolet. Thank you, thank you, thank you.
So glad you asked. I went to bill Black Chevrolet on Thursday after a horrendous experience Tuesday at modern Chevrolet in Burlington. At modern, I had made a 9 am appointment for Tuesday. It took me a week to get the appointment. I dropped the car off. No word from them by lunch so I called them at one thirty. I was transferred to the service department three times and still no one answered the phone. Finally I just went over there at four o���clock. The car was still where I parked it. I was told no one had looked at it and no one would be able to look at it that day. I was not told why the car wasn���t serviced. It���s still a mystery to me but it must not be a rare occurrence because two people wrote google reviews describing the same experience. In contrast, the lady who scheduled my appointment at bill black was very helpful and gave me an appointment only two days later. Brandon checked me in quickly and got me a shuttle ride home with Antonio (who was very pleasant). Brandon kept me updated on my vehicle���s progress throughout the day. Seth discovered the source of a noise I had been hearing for months and which no other garage had been able to find. I get it fixed next week when the parts come in. I had a great experience at bill black. The visit restored my faith in Chevrolet service departments. My sincere thanks.
Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bill Black Chevrolet Cadillac, INC.!
After making an appointment for an oil change and tire rotation, I had to wait almost two and a half hours. Was told that no mechanic was available at my appointment time. There appears to be no advantage to the appointment!
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bill Black Chevrolet Cadillac, INC. We regret to hear everything was not done quickly. Please feel free to contact us directly at 1(800) 451-8274. Your time matters to us!