James, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership.
I am always met by my courteous, friendly service consultant that listens to my needs and makes sure every concern is met. He always lets me know the progress of my repairs and when my work is done comes in and lets me know I'm ready to go.David always goes over and beyond to make sure I am completely satisfied.
Appointment made for routine servicing of my 2016 Duramax High Country. As usual, Billy meet me at the garage and took command over my truck and service needs for this trip in. In no time flat, the truck was delivered to me with a smile and an excellent report from Billy all matters were addressed and I was on my way. Quick, knowledgeable and courtesy!
It was a very decent experience, I wasn't bounced on like some dealerships have done. The sales people were professional and pleasant and ready to help not only me but each other. For me buying a vehicle is a little scary, but I wanted the deal with the employee's discount and I was in need of a new small SUV. Thanks
The Salesman did a very good job. There was a lot of waiting after that. 1. The guys who completed my paperwork was having computer problems, so I had to wait for over an hour to complete the paperwork. The maintenance did not have the assisted steps so I was schedule to pick up the vehicle on 1/2. The vehicle was not ready, so we rescheduled for the morning of 1/3. The Vehicle was not ready the morning of the 3rd but was finally ready that evening.
Took in for servicing and noted a vibration. Was told 2 tires were hard and I guess couldn’t balance them. Pretty upset with GM and dealership with communication through out situation. After 2 weeks I just needed my truck back. Still have yet to hear back from GM after I’ve called and left multiple messages after “Candace” with GM had called and left me a message. Overall not happy how it was handled.
Thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bill Black Chevrolet!