Everything was just GREAT and YES I recommend Blacks to all my friends. My experience this time have been great. David Scherzer explain what they did to my truck and he arrange for me to have a loaner to drive cannot beat that for service. Yes this service experience was also Great. Thanks!
Hi there, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Our apologies for this. We've advised our team to provide you with a rental at no cost to you, and we hope to get everything resolved to your satisfaction as soon as possible. Thank you for calling attention to this!
As always the service and staff were top shelf ... just as I have come to expect from years worth of experience with Black. This particular vehicle I bought there in 2012 and have had it serviced only there. However, this time there was an exception .... the "Service Writer" was a frustration at best. Seems he was unable to find any reference to me, my wife or the vehicle on his tablet. After maybe ten minutes he finally found something and things moved forward. I even explained I had made an appt. that was confirmed and certainly he could check there. I will not be able to use him again when I return next time.
Mathew Irvin help me get into my 2019 Chevy Malibu. Everyone I talk to was so helpful. The whole team made me feel great. No pressure in buying, and they work really hard to get me into my car. It was the best experience I ever had.
Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bill Black Chevrolet!
The staff at BBC worked real hard to get us a deal on a new car that worked with our budget needs. They were definitely friendly and accommodating as much as possible. We were pleased with our experience!
As always, service was excellent. It was indeed fortunate I had needed an inspection as well as service, and a tire rotation. They located damage to one tire which could have created a difficult situation before too much longer. Thanks to all who helped.
Hello George, we regret to hear that your experience with us was not a more positive one. If you are willing to give us another chance, please contact us at (336) 944-6555 so we can understand your situation better in order to try and turn your experience around. Thank you, Bill Black Chevrolet
The lobby wasn’t set up or clean. I’ve always had my car serviced at your dealership and this was disappointing. Sometimes it’s the little things that go the furthest. Especially if your spending thousands of dollars on repairs.
We're very sorry about this, Justin. We checked our records to see what time you were in, and it could be because at that time of day our refreshment center was not filled. We'll be sure to let our team know, to prevent this in future. Thank you for your constructive feedback.