Everything was great. I am totally happy with service from Blacks dealership. Dave the service writer explain everything that was happening with my truck. In other words everyone I came in contact with concerning this truck was just GREAT Thanks!
The service tech was great. I wasn’t aware of the process as far as checking in with service to get my trucks oil changed as this was my first experience. The reception lady at the front desk when you walk was really rude. She seemed surprised that I asked where do I go for service. She advised that she didn’t handle service and directed me to the garage doors next to her. As I was walking out she asked “have you not ever been here?” I felt this was a bit rude as my family and I spent nearly 100k here in the past year. With that being said, I ran into James Gywn who is always friendly and easy to work. He and the kind gestures from the service tech is the reason why I will still recommend this business.
Very disappointed with the quality of the parts for a 2017 Tahoe Premier, purchased new 18 months ago. Having to replace a shock so early in my ownership of the vehicle is very concerning and I have made a call to GM Customer relations and I am waiting for a return call to further discuss. My case number is 9-5415673148.
I bought a SRX from you many years ago, and always appreciated the honest and friendly advice of Tim Isley. I traded it in for a Volvo XC60 four years ago. I ran into Tim at a restaurant a couple of months ago, and he came right over to say hello. When I recently decided to buy a truck, I called Tim for advice. He referred me to James Gwynn. Between the two of them, my experience was fantastic. I'm so glad to be able to rely on Tim for his service advice again!
I would like to apologize for failing to meet your expectations. We had a breakdown in communication resulting in your displeasure. I have met with the appropriate people involved and have set my expectations with how to handle anyone requesting a ride.
I apologize again and look forward to helping you in the future.
We appreciate your positive review about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
The Bill Black associates are always friendly and professional. The waiting area is clean and you have the option of watching the television, reading, using your laptop or phone and having a nice hot cup of coffee and snacks. I am very grateful for Mr. Tim Isley and Mr. James Gwynn, thank you for your good work.