The one issue I had was original quote gave me $3500 in 'vauchers' (dealer employee exact words). They also knew I was gettng 0% finacing at that time. I know this as I gave them the quote on trade in from another local dealer and was told they will get me at that price or better. It wasnt till after we had everything rolling through the process that I was called and tolded the vauchers where not available with 0% finacing. If they would have called this discount 'rebates' instead of vauchers, I could have corrected them and let them know I wanted 0 percent. Only ended up geting $1000 off price. Long story short, I was paid $2500 more than I should have. All the previous stuff was through the finance group. Clarence Wilson was my sales person and he was excelent!
Thank you for your comments. We apologize for any frustration during your shopping experience. We are sorry that we failed to communicate during the process that any rebates, vouchers, etc. was not compatible with 0 % interest. We hope you are enjoying your new Suburban. Thank you for the feedback so we can make improvements to the shopping experience. Sincerely, Bill Black Chevrolet Cadillac
I had recall work done that was done before. I was in and out within an hour. From my experience, This dealership is never my first choice for maintenance. The service writers has no customer service. The cashier clerks were busy having conversation while waiting on me. The greeter on the sales floor was very, very nice.
Thank you for your comments. Thank you for bringing this to our attention! Your experience with us here is very important to us, and this is far outside of our usual standards. We are sorry that the experience was not five star and will be coaching our service writers and cashiers to improve the experience. Thanks again and please reach out if I can be helpful. Sincerely, Ben Vance, Service Manager
I took my truck in for service and as usual they went well out of their way to make sure all of my needs were met. I'm always 100% satisfied each time I take my truck in to the Bill Black service department.