My Yukon Denali started pulling to left and shaking when applying breaks. This all happened suddenly so I went to where I purchase tires and had just recently had my tires rotated. They looked at the wheels to see if unbalanced or if something wrong with a tire. Reported back that I had a break caliper sticking and that could see break dust and smell that it was hot. I went directly to Black and after several hours they said they could find nothing. I left and it was fine until exactly a week later and all happened again. I could hear something grind and smell that it was hot. Went back to Black and they could find nothing wrong. Asked about just going ahead and replacing the caliper and they said $600. Took my truck to someone else and they said the caliper was bad and they also repaired something concerning sway that Black did find and wanted another $600 but I had caliper and sway and inspected for less than $300.
Hi Benjamin, thank you for taking the time to leave us your honest feedback. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. -Bill Black Chevrolet (336) 944-6555
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Bill Black Chevrolet and we hope to see you again.
I haven't met a single staff member that wasn't helpful and friendly. No pressure sales but very responsive once we found a car we wanted. Delivered on promises, upfront and clear about the sales transaction - basically, no run-around, switching or hidden fees. We have purchased two previous cars from Bill Black, the last one 15 years ago, they were good then so that's why we came back.
David Scherzer and Ben Vance were the service adviser's on duty and both delivered quality customer service. It's the same level of service that i have always received at Bill Black's. My Tahoe got inspected in a timely manner while i waited. David answered all of my questions and got me checked in upon arrival. Ben made sure that after the inspection, my Tahoe was washed and brought around to the service lane so that i would be ready upon checking out. He also alerted me when i was ready to go. Bill Black's and its fine employees continue to deliver quality customer service and attention to detail. Thanks for making the process much easier!
Bill Black Chevrolet's Service Department work was stellar! I had an appointment, and even though the Service Technicians were very busy, they were able to complete the work in a very reasonable amount of time. They also took the time to discuss and remediate some minor cosmetic problems I asked about; greatly appreciated!
We happened to see the truck as it was coming in. They let us test drive it "as is" which saved us a trip. We were able to get a price that day which we thought was very fair. Went back the next day (may have been 2), truck was cleaned very well and we filled out the paperwork without waiting and were out of there.