I had an 1:00 PM for an alignment on my 2015 Chevy Cruz. I arrived on time, and the alignment was done correctly and there were no problems.
However, I believe 3 1/2 hours is a long time to wait for a simple alignment. It was 4:30 PM when I pulled out of the dealer's parking lot.
Arthur - Thanks for your feedback. We apologize that it took as long as it did to perform the alignment. All of the alignment racks were in use when you came in, resulting in the delay. We will use this as a learning experience and do a better job scheduling in the future. We appreciate your patience, and look forward to serving you again in the future. Sincerely - Bill Black Chevrolet.
Thank you for submitting your comments, Walter. We are interested in learning more about your recent visit as we want to assure each and every customer leaves our dealership nothing less than 100% satisfied. Please feel free to call us at your earliest convenience.
I was very pleased with the car buying experience and was especially impressed with Carol Neilson. She was professional and recognized immediately my desire to purchase that special vehicle.She was informative and compassionate as well as honest.
Called for an oil change they were the only one in the area out of the other 4 that I called that said come in we can do it. The others said they were booked for up to a week and some were two weeks. Enjoyed the complimentary coffee/ hot cocoa machine snacks. Was my first time there and had a good experience.
The best part of my service visit was the service advisor Tim Isley. Tim is always a professional who makes the whole process a lot easier. He took the time to figure out what I needed to have done and then explained to me how long they would need to keep my vehicle to make the necessary repairs. Tim answered all of my questions, and called me later in the day, when the repair work was completed so that I could pick my vehicle back up. Tim is a real asset to the Bill Black team! His dedication and professionalism are what keeps me coming back to Bill Black's for my service work. Thanks!