I had appointment with my normal Service Advisor Tim Isley, but he called in sick the day of. David Scherzer met me and took great care of my needs, work was completed on time and well. He did advise me of an outstanding software campaign on 4x4 controls; this was performed as well. Outstanding service experience.
I was treated rudely. First person that they like I have been there before and I should have known where things were. When all was said and done they asked me for a service fee I told the young lady about how rude he was then they were able to fix it
Thank you for your comments. We apologize for any frustration with your last service visit. Our customers are our top priority, and we promise next time we will do a better job for you. We do appreciate your business and want you to be completely satisfied so for the. Please contact us at your earliest convenience so we can discuss how we can make it right. Again, thank you for sharing your feedback. Sincerely, Bill Black Chevrolet Cadillac